FAQ

Answers to Common Questions

DO YOU OFFER WORLDWIDE SHIPPING?

Yes, we offer worldwide shipping and the shipping fees are included in every purchase.

WHAT ARE THE CHOPSTICKS MADE OF?

All our chopsticks are made of the highest possible purity, 999 silver with a mark denoting the purity of every pair.

WHAT IS YOUR RETURN AND REFUNDS POLICY?

Please visit our returns and refunds page.

HOW CAN I CARE FOR MY SILVER CHOPSTICKS?

Please see our page related to maintenance in order to get a better idea.

I REPRESENT A HOTEL/RESTAURANT/ESTATE AND I WOULD LIKE TO MAKE A LARGER ORDER, WHERE CAN I GET MORE INFORMATION?

We are always happy to service business clients. For business inquiries, please fill out the contact form found here. Please note that, because our chopsticks are handmade, we might require more time in order to fulfill a larger order.

CAN I ORDER THE CHOPSTICKS AS A GIFT FOR A FRIEND/LOVED ONE?

Yes, all our chopsticks come with decorative boxes that can be given as gifts. Please include a note during your purchase if the shipping address differs from your billing address.

HOW DO I KNOW A PAIR IS AN ORIGINAL PIVS?

Every pair comes with a certificate of authenticity denoting the number of the pair.

WHAT ELSE IS INCLUDED IN THE PACKAGE?

Each pair comes in a decorative box containing the certificate of authenticity and a special cloth for polishing silver.

CAN SILVER CHOPSTICKS REALLY DETECT HARMFUL TOXINS IN THE FOOD?

In ages past, silver chopsticks were used by the nobility of the Chinese empire because they could detect sulfur-based compounds such as arsenic poisons. Silver reacts to sulfur by tarnishing. This process shouldn’t be confused by the natural tarnishing of silver that comes in contact with sulfur present in the air.